BaseLock Documentation

Comprehensive guides and resources to help you get the most out of your secure MacBook experience.

Individual Users Business Users

Choose Your Path

Select the documentation that matches your account type

Individual Users

Family accounts with personal MacBook security

Getting Started Device Management Security Best Practices FAQ & Support

Business Users

Enterprise accounts with team management

Business Setup Team Management

Individual Users Documentation

Complete guides for Family account holders

Getting Started

Essential

Learn how to set up your secure MacBook and start using your personal security dashboard in just 5 simple steps.

Account Setup: Create and verify your Family account
Device Ordering: Choose and order your secure MacBook
Security Services: Add enterprise security and AppleCare+
Dashboard Access: Monitor your MacBook's security status
Get Started Now

Device Management

Core Feature

Comprehensive guide to managing your secure MacBooks, from ordering additional devices to monitoring security status.

Device Ordering: Order additional MacBooks for family members
Security Monitoring: Real-time threat detection and alerts
Family Management: Support for up to 5 devices per account
Travel Support: Global security monitoring
View Dashboard

Security Best Practices

Recommended

Learn essential security practices to maximize your protection and maintain good digital hygiene.

Password Security: Strong password creation and management
Safe Browsing: Identify and avoid online threats
Software Updates: Keep your system secure and current
Data Backup: Protect your important files

FAQ & Support

Help

Find answers to common questions and learn how to get help when you need it.

Common Questions: 50+ frequently asked questions
Troubleshooting: Resolve common issues quickly
Contact Support: Live chat, email, and emergency support
Self-Help: Video guides and tutorials
Contact Support

Business Users Documentation

Enterprise guides for Business account managers

Business Setup

Essential

Set up your business security account with team management, volume discounts, and enterprise features.

Account Creation: Business account setup and verification
Team Invitations: Invite and manage team members
Volume Pricing: Get discounts on 10+ devices
Enterprise Features: Advanced security and compliance
Start Business Account

Team Management

Core Feature

Team Management - Add, remove, and manage team members through the user management interface.

Manage Users

Need Help?

Multiple ways to get the support you need

Live Chat Support

Available Monday-Friday 9 AM - 6 PM EST. Response time usually under 5 minutes.

Start Chat

Email Support

Email [email protected] with detailed questions. 24-hour response time.

Send Email

Emergency Support

24/7 emergency line for urgent security threats: 1-555-BASELOCK

Call Now